This has been an ongoing debate on what to choose for clients when it comes to car shipping companies. Although both parties on the brokers and carriers sides don’t necessarily pry on themselves as long as business is kept alive. What I’d go for are carriers. They are the backbone of the service and I am a big fan of hard work.
This is a subjective and yet important appeal on the car transport industry. These are my points on choosing carriers first before going to brokers.
Brokers don’t have the equipment and they are dependent on car shipping carriers and haulers for the service. Brokers are focused on deals and client hunting, much like a marketing department of some companies. They are primarily tasked on closing contracts and services.
Brokers will continue to say yes on every item on your requirement as this is their main goal. What happens after this? They try to find a transport vehicle suited for your vehicle type. So what about the equipment? They are based on marketing and not on service so you won’t have anything to say on their provided carriers.
If you go directly to the carriers, you will find their capability and not the marketed and commercialized entities. Equipment is the best investment in this business and not talk.
Rates go higher with the use of brokers. They provide intervention on the deals. If they do not exist, Auto transport providers will earn more and invest soundly on equipment while auto transport rates will go down.
The only service that they offer are booking and seeking; nothing more and nothing less. Basing on auto transportation review sites, you’ll find that they are indeed on the low side of the business when it comes to responds. A satisfied and happy client may not bother to write a review. The angry and grueling clients will take revenge on damaged goods and late deliveries insanely. This is how it goes.
Generally, car shipping brokers on the auto shipping are more flexible as they will find a way to cater for their clients. This is a good aspect of their game; however, they are still dependent on the availability of car carriers and vehicle haulers.
I am not saying that having brokers is such a bad thing, but integrity on their part would help. I am not satisfied with the broker’s ways of business. Even more enraged when I read of scams and frauds around these providers.